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All inRiverian's - Customer Complaint Resolution Process


Description
This course will cover the following key topics
*Introduction to inRiver Complaints Process
* What is a complaint
* How to handle complaints

Complaint Owners should also take the course 'Customer Complaint Resolution - Complaint Owners'.

Want to prove that you are a pro? Take the additional 'Go 'Pro' course'.
Content
  • Introduction
  • Welcome To Customer Complaints
  • The Customer Complaints Resolution Process
  • inRiver's Customer Complaint Resolution Process
  • Module 1: What Is A Complaint
  • Module 1 Test
  • Module 2: Support Tickets, Feature Request and Customer Complaints
  • Module 2 Test
  • Module 3: Introducing The Process: Customer Complaints Resolution
  • Module 3 Test
  • Introducing RASCI & Complaint Scenario's
  • How to handle a customer complaint
  • Module 4 - Listening To Complaints
  • Module 4 Test
  • Logging a Customer Complaint - Before getting started
  • Demo 1: Logging a Complaint
  • Final Words
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: 1 year